Order & Payment

How do I apply promo/discount codes?

To apply a promo or discount code: • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalising your order. • Only one code can be used per order. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

My promo code isn't working

The promo code you entered may not work due to an incorrect input (check that you have entered the right letters and numbers), specific conditions (like minimum spend), or an expiry date. If you continue to experience issues, please contact our support team for assistance. 

I forgot to add a promo code but already made a purchase

If you forgot to apply a promo code at checkout, please contact our customer service team as soon as possible. Depending on the status of your order, our team may be able to apply the promo code for you.

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.