Lost packages
At Alley Cat Trading, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. Please let us know promptly after you discover the issue. Include your order number or other proof of purchase, and photos of the item and packaging if available.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.