Order Issues

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package, please reach out to the carrier. If you need additional assistance, please email our team.

What if my package gets lost or arrives damaged?

Lost packages At Alley Cat Trading, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. Damaged packages We understand the disappointment of receiving a damaged package. Please let us know promptly after you discover the issue. Include your order number or other proof of purchase, and photos of the item and packaging if available. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage! Some items break during shipment. We’ll do our best to help. Please let us know promptly after you discover the issue. Include your order number or other proof of purchase, and photos of the item and packaging if available. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!